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Netstream Solutions Inc. provides Planning, Integration, Training Services and Support & Customer Care services
to make certain that your iCenter implementation meets all your objectives. Our consultants
will work with you to provide the quickest return on your investment.
Planning
Netstream consultants understand that for any project to be successful, objectives need to
be clearly identified. To ensure that everyone is working towards the same end result,
measurable objectives are defined by both companies.
Knowledge gained during the partnering phase:
- Clear definition of the overall business objectives
- Medium to track and measure the business objectives
- A plan that defines timelines and the roles and responsibilities of everyone involved
- The benefits of how a data quality management system can improve an organization's workflow
Integration
Netstream's integration service focuses on creating an environment that allows iCenter
to communicate with other existing business systems. Our team understands the importance
of linking multiple business applications together and limiting the amount of
disruption that takes place. Netstream consultants have the knowledge and experience to
build bridges between existing technologies that are already in use. Our integrations are
strategically planned with scalability in mind, since many of our customers want to
implement their technology enhancements in phases.
Our strengths are found in the following areas:
- iCenter data integration with CAD / PDM
- Bi-directional communication with ERP / MRP systems
- CAD automation and customization
- Communication with legacy databases
Training Services
Netstream offers a variety of training programs to ensure that our customers use iCenter
to its capacity. Training courses are designed for users and for administrators who need
to manage the business rules within iCenter. Users will understand the fundamentals of
iCenter and the workflow within the product. All features will be explained through
examples and practice exercises to confirm each lesson. Those designated as iCenter
administrators will take additional training that will enable them to develop and manage
their administration skills within iCenter.
We are able to offer training to our customers in the following manner:
- Web-based training
- Classroom setting
- Customized on-site training
The goal of our training services is to ensure users and administrators understand iCenter's
workflow and the iCenter administrator has the necessary skills to deploy and manage iCenter
effectively.
Support & Customer Care
Netstream will support all users of iCenter in your organization prior, during and after the
implementation of the proposed solution. Providing our customers with high quality help and
fast support is key.
Customer service specialists with extensive knowledge of iCenter provide the professional support to a
worldwide customer base. They are ready to serve you and complement your IT team at all times.
With Netstream as your partner, you can count on:
- Access to future versions and releases related to your purchased functionality
- Access to a wealth of knowledge and experience present within iCenter
- Working with people that know iCenter software best - the people who created it
- A yearly assessment of your iCenter implementation
- A single point of contact for all iCenter support issues
- Maximizing your software investment
- Being able to concentrate on your core competency
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